Lost or Missing Package Help
Once your order has shipped, delivery is handled by the shipping carrier.
If your package appears to be lost or your tracking says “Delivered” but you have not received it,
please follow the steps below before filing a claim.
Before You File a Claim
If your tracking says “Delivered” but you do not see your package, please allow 2–3 business days.
In some cases, packages arrive shortly after the initial delivery scan.
Before filing a claim, please check:
- All doors, porches, side entrances, garages, mailboxes, and parcel lockers
- Around your home, building, or any alternate delivery area
- With neighbors, building staff, and household members
- Your tracking page for delivery notes, photos, or updated scans
If your package still has not arrived after 2–3 business days, please contact the shipping carrier directly using the tracking number from your shipping confirmation email.
How to Find Your Carrier
Your shipping confirmation email will include your tracking number and carrier information.
Please use the carrier shown on your tracking page to file a missing package report or claim.
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If Your Package Shipped with FedEx
Go to the FedEx tracking page and enter your tracking number.
If your package shows as delivered but is missing, FedEx says you can report it by choosing Manage Delivery and then Report Missing Package. FedEx may ask for your tracking number, destination address, contact information, and supporting details.
For general FedEx claims, you may need your tracking number and supporting documents.
What You May Need
The carrier may ask for:
- Tracking number
- Shipping address
- Order confirmation or proof of value
- Delivery notes or photos from tracking
- Contact information
- Any claim or case number once filed
If Your Package Shipped with USPS
Go to the USPS Missing Mail page and follow the steps for locating a missing package.
USPS also has a claims page for eligible insured shipments that are lost, damaged, or missing contents.
Important Policy Notice
Once an order has shipped, delivery is handled by the shipping carrier. Sabrina’s Canvas is unable to control carrier delays, missed scans, misdeliveries, or packages that are lost after shipment.
Please begin by following the steps above and contacting the shipping carrier shown in your tracking information. If the carrier requires the sender to open the case or you need supporting order documentation, please contact us for assistance.