Refund policy

Refund, Return & Exchange Policy

Effective Date: July 2026

At Sabrina's Canvas, wallpaper, art prints, and many of our other products are made to order based on the selections made at checkout. Because these products are created specifically for each order, they are final sale except when they arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

Please review your product selection, measurements, size, material, quantity, and shipping information carefully before completing your purchase.

Made-to-Order Products

Made-to-order products include, but are not limited to:

  • Wallpaper
  • Wallpaper samples
  • Art prints
  • Other print-on-demand products offered by Sabrina's Canvas

Because these products are made specifically for you, they cannot be returned, refunded, or exchanged for:

  • Change of mind
  • Selecting the wrong product, material, size, or quantity
  • Incorrect wall measurements
  • Ordering too few wallpaper panels
  • Colour expectations when the product is not defective
  • Differences caused by screens, devices, lighting, or surrounding décor
  • Small variations between separate print batches
  • Wall conditions or installation issues
  • Installer error

We strongly recommend ordering a wallpaper sample before purchasing wallpaper for a full wall so you can see the colour, scale, material, and finish in your own space.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect due to a production or fulfillment error, please contact us within 7 days of delivery at sabrina@sabrinascanvas.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the full product
  • Close-up photographs of the affected area
  • Photographs of the packaging, when applicable

Please keep the product and packaging while your claim is being reviewed.

If you believe your wallpaper is damaged, defective, or incorrect, please do not cut, trim, or install it before contacting us.

How Approved Claims Are Resolved

Once your claim has been reviewed, an appropriate resolution may include:

  • A replacement
  • A reprint
  • Store credit
  • A refund

The resolution offered will depend on the nature of the issue and the circumstances of your order.

If a return is required as part of the claims process, we will provide return instructions before the item is sent back.

Please do not return any item without contacting us first.

Items Not Eligible for Return

Unless otherwise required by law, the following items are final sale:

  • Custom or made-to-order wallpaper
  • Wallpaper samples
  • Art prints and other print-on-demand products
  • Gift cards
  • Sale or clearance items
  • Products that have been installed, cut, altered, used, washed, or damaged after delivery

Wallpaper-Specific Information

Colour & Print Batch Variations

Wallpaper colours may appear differently depending on your screen, lighting, surrounding décor, and the wallpaper material selected.

Small colour variations may also occur between separate print batches. These variations are a normal part of the printing process and are not considered defects.

For the best results, we recommend:

  • Ordering a sample before purchasing wallpaper for a full wall.
  • Ordering all wallpaper needed for your project at the same time.
  • Ordering one extra panel for installation errors or future repairs.

Additional wallpaper ordered later may come from a different print batch and may not be an exact match.

Measurements & Ordering

Customers are responsible for measuring accurately and ordering the correct panel height and quantity.

Measure the full width and full height of your wall. Do not subtract windows, doors, trim, closets, or other openings that will be trimmed around during installation.

Refunds, exchanges, or complimentary replacement panels are not available for incorrect measurements, ordering errors, or insufficient quantities.

Installation & Wall Conditions

Customers are responsible for ensuring their walls are properly prepared before installation and for following the installation instructions provided for their selected wallpaper material.

Sabrina's Canvas is not responsible for issues resulting from:

  • Incorrect measurements
  • Improper wall preparation
  • Textured, damaged, or unstable wall surfaces
  • Incompatible paints or primers
  • Moisture, humidity, or temperature
  • Incorrect panel placement
  • Installation or trimming errors
  • Installer error
  • Improper removal
  • Third-party tools, adhesives, or installation materials

Traditional wallpaper requires wallpaper paste, which is not included.

Professional installation is recommended for large, complex, or difficult installations.

Art Print-Specific Information

Art prints are made to order and are final sale unless they arrive damaged, defective, or incorrect.

Please review your selected print size and product details carefully before placing your order.

As with all printed products, colours may vary slightly depending on your screen, lighting, and the printing process.

Order Changes & Cancellations

Because made-to-order products may enter production shortly after an order is placed, changes and cancellations cannot be guaranteed.

Please review your order carefully before completing your purchase.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.