Shipping policy

Shipping Policy

Effective Date: July 2026

At Sabrina's Canvas, wallpaper, art prints, and many of our other products are made to order after an order is placed. Because products are created specifically for each customer, processing and delivery times may vary depending on the product, order size, and fulfillment location.

Please review your shipping information carefully before completing your purchase.

Where We Ship

At this time, orders placed through Sabrina's Canvas are available for delivery within the United States only.

Canadian and international shipping is not currently available.

Processing & Shipping Times

Because our products are made to order, please allow time for production before your order ships.

Wallpaper

Wallpaper orders typically ship within 12 hours to 3 business days.

Once shipped, estimated delivery within the United States is generally 2–3 business days.

Art Prints & Other Print-on-Demand Products

Production and shipping times may vary depending on the product ordered. Estimated delivery timelines shown at checkout reflect the most current information available for your order.

Please note that all shipping timeframes are estimates and are not guaranteed.

Production or delivery may take longer during holidays, peak seasons, severe weather, carrier delays, or other circumstances outside our control.

Separate Shipments

Some products may be produced and shipped from different fulfillment locations.

If your order contains multiple products, they may arrive separately and on different dates.

Tracking Information

Tracking information will be provided when it is made available by the fulfillment partner or shipping carrier.

If your order ships in multiple packages, separate tracking information may be provided for each shipment.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order.

Customers are responsible for providing a complete and accurate shipping address.

Because made-to-order products may enter production shortly after purchase, address changes cannot be guaranteed once an order has been placed.

Sabrina's Canvas is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Missing Packages

Once an order has shipped, delivery is handled by the shipping carrier.

If your tracking shows Delivered but you cannot locate your package, please allow 2–3 business days, as some carriers mark packages as delivered before they physically arrive.

Before reporting your package as missing, please check:

  • Around all doors, porches, garages, parcel lockers, and mail areas
  • With household members
  • With neighbours or building management
  • Your tracking page for updated scans or delivery notes

If your package has still not arrived after 2–3 business days, please file a missing package report or claim directly with the shipping carrier.

While Sabrina's Canvas cannot control carrier delays, delivery scans, or the outcome of carrier investigations, we are happy to assist with available order information whenever possible.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect due to a production or fulfillment error, please contact us within 7 days of delivery at sabrina@sabrinascanvas.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the full product
  • Close-up photographs of the affected area
  • Photographs of the packaging, when applicable

Please keep the product and packaging while your claim is being reviewed.

An approved claim may be resolved with a replacement, reprint, store credit, or refund, depending on the circumstances.

Shipping Delays

Although we strive to meet our estimated processing and delivery times, delays can occasionally occur due to circumstances beyond our control, including:

  • Carrier delays
  • Severe weather
  • Holidays or peak shipping periods
  • Supply chain disruptions
  • Large or custom orders

We appreciate your patience should these situations arise.

Questions About Your Order

If you have questions about your order or shipping status, please contact us at sabrina@sabrinascanvas.com and include your order number.

Please allow up to 72 hours for a response, excluding Canadian and U.S. holidays.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.